Support

Media Nutrition Label

How to get help, report a label, cancel a subscription, or delete your account. If none of this covers it, write to us — the address below reaches the person who runs the app.

Contact

support@mnl-app.com — every message reaches the person who runs the app. We aim to answer within 30 days, and faster for anything urgent below.

What is this app?

It reads a social post or video and gives you a nutrition-facts-style label: what it is saying, the persuasion techniques it uses, and how hard it is pulling on your emotions. Every label joins your media diet, so over time you can see what your feed keeps feeding you. It is a thinking aid — never a true/false verdict.

How do I scan something?

In Instagram or TikTok, hit Share and pick Media Nutrition Label — it lands straight in a scan. Otherwise open the app, tap the camera button in the middle of the tab bar, and paste a link, pick a screenshot, or choose a screen recording.

Can it read a whole video?

Yes. Screen-record it and pick it on the Scan screen — the app samples frames across the timeline and transcribes the audio automatically.

Where do my scans go?

Each one is saved to your account and joins your media diet. Revisit them on the Diet and Diary tabs; export or clear them any time from the app, under You → Your Data.

A label is wrong, offensive, or should not have been produced

Every label has a Report a problem control, in the app on the label itself and in Settings under Support. Use it for a label that is wrong, offensive, or about something that should never have been scanned. We acknowledge within five business days and act within ten. Illegal content is dealt with the moment we read the report. If you disagree with what we decide, reply and say so — a second look is done by a person, within fifteen business days.

A label states something false about a real person

Every label is written by an AI model, and no person reads it before you do. Models get things wrong, and occasionally state something false with complete confidence. If Media Nutrition Label has produced a label about something you made or said, and it contains a statement of fact about you that is false — not a rating you disagree with, a stated fact — write to support@mnl-app.com with enough to identify it: a screenshot of the label, the post it read, and what is false.

We acknowledge within two business days and tell you what we have done within five. If we are away, an automatic reply says so and gives the date we return; those clocks start then.

We can delete a label from our systems and correct our records. We cannot retrieve a copy someone has already shared — a label that has left the app is a picture on somebody’s phone, and we have no way to reach it. We do not adjudicate the underlying post: the app never declares a claim true or false, so a correction request is not a route to having us rule on one.

Cancel or manage your subscription

MNL Pro is billed and managed entirely by Apple — we never see your payment details and cannot cancel or refund a subscription from our side. On your iPhone: Settings → your name → Subscriptions → Media Nutrition Label → Cancel Subscription, at least 24 hours before the current month ends. Cancelling stops the next charge; Pro stays on until the period you have already paid for is over. For a refund, use reportaproblem.apple.com — Apple handles refunds directly, and we have no ability to override that.

Delete your account

In the app: You tab → Delete account, at the bottom of the screen, or You tab → Edit profile → Delete account. This permanently removes your profile, your labels, your preferences, and your usage history, and cannot be undone. It does not cancel an active subscription — cancel that separately in Settings → Subscriptions, as above, or Apple will keep billing an account that no longer exists.

Your data

Full detail is in the Privacy Policy. In short: export or clear your data any time from You → Your Data in the app, or write to support@mnl-app.com.